Public Offer

This document constitutes the official public offer (public contract) of Sole Proprietor Zaritskyi Vitalii Anatoliyovych (hereinafter — the "Agent", "we", the "Company") addressed to any natural person with the necessary legal capacity, to enter into an agreement for the provision of services for search, reservation and purchase of tickets for intercity bus transportation on the terms set out below (hereinafter — the "Agreement", the "Offer").

The Agreement governs the relations between the Agent and the User arising in connection with the use of the website soloway.com.ua and other official resources of the Agent (hereinafter — the "Platform", the "Site"), as well as with the reservation, purchase and refund of travel documents through the Platform.

Full and unconditional acceptance of the terms of this Agreement (acceptance) is deemed to occur when the User performs any of the following actions: continuing to use the Site; registering an account on the Site; placing an order; making a payment; contacting the support service. Performing such actions means that the User has reviewed the terms of the Agreement, agreed with them and undertakes to comply with them.

If the User does not agree with any provision of this Agreement, they must immediately cease using the Site.

The Agreement is concluded in accordance with Articles 633, 634, 641, 642 of the Civil Code of Ukraine and constitutes a public contract of adhesion. The Privacy Policy available on the Site is an integral part of this Agreement.

"Agent" — Sole Proprietor Zaritskyi Vitalii Anatoliyovych, the entity providing services for search, reservation and sale of travel documents for Carriers' routes under agency (sub-agency) agreements concluded with them.

"User", "Client" — a natural person using the Site for the purpose of searching, reserving or purchasing tickets for themselves or for other persons (Passengers).

"Passenger" — a natural person whose data is included in the order and who is entitled to use the transportation service on the basis of a purchased travel document.

"Carrier" — a legal entity or sole proprietor which, on the basis of relevant permits (licenses), performs regular passenger transportation by bus and has a partnership relationship with the Agent.

"Agent's Services" — the set of actions performed by the Agent to provide the User with the technical means to search for, process and pay for Carriers' travel documents through the Site, as well as information support for the User.

"Carrier's Services" — actual transportation of the Passenger by bus in accordance with the selected route, schedule and Carrier's tariff.

"Travel Document", "Ticket" — an electronic document confirming the conclusion of a contract of carriage between the Passenger and the Carrier and the Passenger's right to receive the transportation service.

"Order" — a request formed by the User on the Site for the purchase of one or more Tickets, containing Passenger data, route, date and time of travel.

"Booking" — temporary reservation of a seat in the Carrier's vehicle until the Order is fully paid or the Booking is cancelled.

"Acceptance of the Offer" — full and unconditional acceptance by the User of the terms of this Agreement by performing the actions specified in clause 1.3 of this Agreement.

"Personal Account" — the User's private section of the Site, access to which is granted after registration, containing information about Orders, personal data of the User and Passengers.

"Guest Checkout" — the possibility of creating an Order without registering a Personal Account, where access to the Order is provided by a unique identifier (UUID) sent to the User's email address.

"Service Fee" — the fee for the Agent's Services, which may be included in the Ticket price or indicated separately when placing an Order.

"Promo Code" — a unique sequence of characters, the entry of which in the appropriate field when placing an Order entitles the User to a discount or other special conditions.

"Tariff" — the cost of transportation established by the Carrier, as well as the terms of its application, modification, refund and cancellation.

"PSP Platon" — the payment service through which online payments on the Site are processed.

The subject of this Agreement is the Agent's provision of Services for the search, reservation and issuance of travel documents for Carriers' routes through the Site, as well as information support for the User.

The Agent acts exclusively as an intermediary between the User and the Carrier and is not a party to the contract of carriage. The contract of carriage is concluded directly between the Passenger and the Carrier on the terms of the relevant Carrier.

The Agent is not a carrier and is not responsible for the quality, timeliness and completeness of the Services provided by the Carrier, except in cases expressly provided for by this Agreement and applicable Ukrainian law.

By using the Site and placing an Order, the User authorizes the Agent to act on their behalf and at their expense in relations with Carriers to the extent necessary to book and issue Tickets.

All offers, prices, terms and seat availability posted on the Site are provided on an "as is" basis and may be changed or withdrawn without prior notice to the User in accordance with current data from Carriers.

The Agreement is deemed concluded from the moment the User performs actions indicating acceptance of the offer in accordance with clause 1.3 of this Agreement.

The Agent reserves the right to unilaterally amend the terms of this Agreement by publishing a new version of the Agreement on the Site. Amendments take effect from the moment of their publication, unless otherwise stated in the new version.

The current version of the Agreement is always available on the Site with the date of the last update indicated.

The Agent is not obligated to notify Users of the amendments in any way other than by publishing the updated version on the Site. The User is obligated to independently review the current version of the Agreement before each use of the Site.

Continued use of the Site after the publication of amendments to the Agreement constitutes full and unconditional acceptance by the User of the new version. If the User does not agree with the amendments, they are obligated to cease using the Site.

Orders placed before the new version of the Agreement entered into force are performed on the terms in effect at the time of placement.

Use of the Site and placement of Orders is possible in two ways: with registration of a Personal Account or through Guest Checkout.

Personal Account Registration. To register, the User provides an email address and password, or uses authorization through Google or Apple services. When authorizing through third-party services, the Agent receives a limited set of data (name, email address) according to the terms of those services.

The User confirms that all data provided upon registration and Order placement is accurate, correct and complete. The User undertakes to promptly update their contact details and bears full responsibility for the consequences of providing inaccurate information.

The User is obligated to ensure the safekeeping of the Personal Account password and not to transfer it to third parties. All actions performed from the Personal Account are deemed to have been performed by the User personally.

Guest Checkout. The User may place an Order without registration by providing an email address and phone number. After payment, a link with a unique Order identifier (UUID) is sent to the indicated email address, through which the User gains access to the Order, Tickets and the possibility of refund.

Access to a guest Order is granted to anyone in possession of the UUID link. The User is obligated not to transfer the link to third parties. The Agent is not responsible for unauthorized access to the Order resulting from UUID disclosure due to the User's fault.

The Agent has the right to suspend or close the Personal Account in case of serious violation by the User of the terms of this Agreement, detection of fraudulent actions, or prolonged (over 12 months) non-use of the account. The User has no right to claim compensation in connection with such closure.

The User has the right at any time to demand deletion of their Personal Account and personal data in accordance with the Privacy Policy.

To place an Order, the User independently selects the route, date, time of departure, number of Passengers and other parameters from those offered by the Site's Booking System.

When placing an Order, the User provides Passengers' personal data: surname, first name, date of birth, citizenship, series and number of identity document (for international routes), as well as other data required by the specific Carrier for the selected route.

The User is obligated to verify the correctness of all entered data before payment. Passengers whose personal data on the Ticket does not correspond to the data in their identity document will not be admitted for boarding. Responsibility for data accuracy rests with the User.

Payment of the Order is made in one of the following ways, depending on the terms of the specific Carrier and route:

(a) Online payment (BUY mode) — made on the Site through the PSP Platon payment service using a Visa, Mastercard, Apple Pay or Google Pay bank card. Payment card details are not stored on the Site and are processed exclusively by the payment provider using 3D Secure technology.

(b) Payment to the Carrier upon boarding (BOOK mode) — available for selected Carriers and means a free seat reservation with subsequent payment for the Ticket to the driver upon boarding. Details of BOOK mode are set out in section 7 of this Agreement.

The Order cost may include the transportation fee, additional Carrier charges, the Agent's Service Fee, as well as the cost of selected additional services (in particular, baggage).

The Ticket purchase contract is deemed concluded from the moment funds are credited to the Agent's or Carrier's account (depending on the payment method chosen). Confirmation of Order placement is the sending of the electronic Ticket to the User's email address.

All bank commissions, fees and conversion costs related to payment that do not constitute the Agent's income are paid by the User.

In the event of a technical error in price display or other terms, the Agent reserves the right to: (a) offer the User to confirm the Order at the correct price; or (b) cancel the Order with a full refund.

For selected Carriers, an option is available to book with the condition of paying for the Ticket directly to the Carrier's driver upon boarding (hereinafter — "BOOK mode").

A booking in BOOK mode is free of charge, mandatory and temporary. The User undertakes to pay the Ticket price in cash or by any other method available to the Carrier upon boarding. In case of refusal to pay, the Passenger may be denied transportation without compensation.

When making a booking in BOOK mode, the User confirms their phone number by SMS verification. A BOOK-mode booking is available to one User from one phone number at a time; to make a next booking, the previous one must be paid or cancelled.

One Order in BOOK mode may contain up to 10 (ten) Tickets in each direction.

The Agent has the right to unilaterally and without prior notice cancel the booking in case of detection of double booking (more than one booking for the same Passenger on the same route on the same date), as well as, in case of systematic violation by the User of BOOK-mode rules, to restrict or block the User's access to this option.

The final price of the Ticket upon payment to the Carrier is determined by the Carrier at the time of boarding and paid in accordance with its rules.

The contract of carriage in BOOK mode is deemed concluded from the moment of full payment of the Ticket by the Passenger to the Carrier and the issuance of the Ticket by the Carrier.

A User who refuses to travel on a BOOK-mode booking is obligated to cancel the booking through the Site or support service in advance — before the start of the route from the point of departure.

The Ticket price is determined by the Carrier on the basis of its tariffs in effect at the time of Order placement. The Agent does not set or change Carriers' tariffs.

The price displayed on the Site may include the Agent's Service Fee, which is the payment for the Agent's Services. The Service Fee amount is indicated separately or included in the total Order cost and is communicated to the User before payment.

The Agent's Service Fee is non-refundable in case of Ticket refund initiated by the User, except where the refund is caused by cancellation of the route by the Carrier or by a technical error of the Agent.

The Agent has the right in justified cases to change the Order cost before its confirmation by the User and full payment. After payment, the Order price is not subject to change.

All prices on the Site are indicated in the national currency of Ukraine — hryvnia (UAH). The currency of debiting funds from the User's bank card may differ depending on the terms of the issuing bank; exchange rate differences and conversion costs are borne by the User.

At the User's request, the Agent provides a fiscal/settlement document confirming payment in accordance with the requirements of the Law of Ukraine "On the Use of Cash Registers in Trade, Catering and Services".

The Agent may at its own discretion issue promo codes granting Users the right to a discount, special purchase conditions or other benefits when placing an Order.

Promo codes may be distributed in the following ways: individual mailing by email or messengers; posting on the Agent's official social media pages; public posting on the Site; posting by the Agent's partners with the Agent's written consent.

Rules for using promo codes: one promo code can only be activated once, unless otherwise specified in the informational materials; only one promo code may be used per Order; promo codes are not exchangeable for cash; the promo code is valid only during the period specified in the informational materials.

If an Order to which a promo code was applied is cancelled at the User's initiative, the promo code is deemed used and cannot be applied again.

In case of route cancellation by the Carrier, the Order funds are refunded in full within the limits set by this Agreement and the Carrier's rules; the promo code in such case is deemed used.

The Agent has the right at any time to change the terms of issuance and use of promo codes, to terminate the validity of individual promo codes, and to refuse to apply a promo code in case of abuse by the User. No compensation is provided in connection with such actions by the Agent.

Baggage transportation conditions, including free baggage limits, cost of additional baggage, dimensions and types of baggage, are set exclusively by the Carrier and communicated to the User at the stage of Order placement.

Payment for paid and additional baggage is made online when placing the Order or directly to the Carrier upon boarding — depending on the terms of the specific Carrier.

The Passenger is obligated to independently ensure the transfer of baggage between vehicles in the presence of transfers within the route.

The Carrier is responsible only for the fact of a baggage unit being present, but not for the integrity, functionality or minor damage to its contents (scratches, stains, wear, etc.).

If the User refuses the paid additional baggage transportation service, funds for it are refunded only in case of complete Order cancellation under the refund terms in effect at the time of cancellation.

Transportation of certain categories of baggage (bicycles, musical instruments, baby strollers and wheelchairs, animals) is governed by the Carrier's individual rules. To clarify the conditions, the User may contact the Agent's support service.

The User has the right to return a purchased Ticket on the terms and within the time limits determined by the Carrier's rules for the specific route. Refund terms (amount of deductions, time limitations) are communicated to the User on the Site when placing an Order and during refund initiation.

Refund of a Ticket purchased in BUY mode (online payment) is made exclusively through the Site — in the Personal Account or via the Guest Checkout link. If necessary, the User may contact the support service.

Refund of funds is carried out on the basis of the Carrier's rules. The Carrier calculates the refund amount taking into account applicable deductions (penalties) depending on the time remaining before departure. The User has no right to claim a refund exceeding the amount set by the Carrier's rules.

Full refund (FULL REFUND) is possible exclusively where explicitly provided by the rules of the specific carrier and subject to the Agent's consent. The decision to grant a full refund is made exclusively by the Agent's staff (managers, administrators) within their authority.

Refunded funds are returned by the same method used for payment, within the period set by the payment service rules (as a rule, up to 14 banking days from the moment of refund confirmation by the Agent).

The Agent's Service Fee is non-refundable in case of Ticket refund initiated by the User, except where the refund is caused by route cancellation by the Carrier or technical error of the Agent.

In case of route cancellation by the Carrier (for bus transportation — in accordance with Regulation (EU) No 181/2011 of the European Parliament and of the Council on international routes), the Passenger has the right to choose between: (a) an alternative route; or (b) full refund of the Ticket price. Claims for compensation are submitted by the Passenger directly to the Carrier through the Agent.

The Agent has the right to request from the User initiating the refund copies of additional documents (bank details, identity document, applications, etc.). Failure to provide such documents may be grounds for delay or refusal of refund.

Tickets purchased in BOOK mode (payment to the Carrier upon boarding), in case of refusal to travel, are cancelled in the Personal Account without actual refund (as no payment was made).

The Agent undertakes to: provide the User with the ability to search, reserve and pay for Tickets through the Site; ensure proper functioning of the Site; transfer orders to Carriers and assist the User in obtaining Tickets; provide information support on Order-related matters; process the User's personal data in accordance with the Privacy Policy and the requirements of the Law of Ukraine "On the Protection of Personal Data".

The Agent has the right to: change the functionality, design and content of the Site; change the list of Carriers; establish and change the Service Fee amount; refuse to serve the User in case of violation of this Agreement; restrict access to the Site in case of technical works or detection of abuse; record telephone conversations with the support service for quality control purposes.

The User undertakes to: provide accurate information about themselves and Passengers; independently verify the correctness of Order data before payment; pay for the Order in a timely manner; comply with the Carrier's rules; not use the Site for unlawful purposes; not perform actions that may disrupt the Site's operation (hacking attempts, automated parsing, DDoS attacks, etc.); inform Passengers for whose benefit an Order is placed about the terms of this Agreement and the Carrier's rules.

The User has the right to: receive complete and reliable information about the Agent's Services and the Carrier's Services; receive electronic Tickets to the specified address; initiate Ticket refunds within the limits set by this Agreement and the Carrier's rules; contact the Agent's support service; demand deletion of their personal data in accordance with the Privacy Policy.

The User confirms that they have reached 18 years of age and have full civil capacity required for concluding this Agreement. In case of placing an Order for minor Passengers, the User is responsible for compliance with the rules for transporting minors established by law and by the Carrier.

The Parties are liable for non-performance or improper performance of the terms of this Agreement in accordance with applicable Ukrainian law.

The Agent acts as an intermediary between the User and the Carrier and is not responsible for: (a) the transportation process, schedule changes, delays, cancellations or route changes by the Carrier; (b) the quality of the vehicle, behaviour of the driver or other Carrier representatives; (c) refusal of the Carrier to board a Passenger due to non-compliance with the Carrier's rules (mismatch of Ticket data, lack of documents, state of alcohol or drug intoxication, etc.); (d) consequences of crossing state borders, customs formalities, visa issuance; (e) loss, damage or theft of baggage; (f) actions of third parties that led to the inability to use the Service.

The Agent is liable for its Services within the amount of the Service Fee paid by the User for the relevant Order, unless otherwise expressly provided by law.

The User is fully responsible for: the accuracy and relevance of the personal data provided; compliance with the Carrier's rules; maintaining the confidentiality of access to the Personal Account and the UUID of a guest Order; the actions of Passengers for whose benefit the Order is placed.

The Agent is not responsible for errors made by the User when placing an Order (incorrect personal data, incorrect email address, incorrect phone number), and for the User's failure to receive messages due to the User's own fault or the User's email service (spam filters, etc.).

The Agent is not responsible for disruptions in the Site's operation caused by circumstances beyond its reasonable control (failures in communication networks, hosting providers, payment systems, cyberattacks, etc.).

The Client understands and agrees that all information on the Site (schedule, tariffs, seat availability) is obtained from Carriers in real time and may be changed without prior notice. The Agent is not liable for the consequences of such changes, except in cases of gross negligence.

The Parties are released from liability for partial or complete non-performance of obligations under this Agreement if such non-performance was the result of force majeure circumstances that arose after the conclusion of the Agreement and which the Party could not have foreseen or prevented by reasonable measures.

Force majeure circumstances include, in particular: military actions, armed conflicts, military operations, declared and undeclared wars, blockades, shelling, actions of occupation administration; terrorist acts, mass riots, strikes; emergencies of natural and man-made nature (earthquakes, floods, fires, epidemics, pandemics); decisions of state authorities restricting movement, transport activities or payment systems; disruptions in power supply, communication networks, internet infrastructure caused by external reasons.

The Party invoking force majeure must notify the other Party within a reasonable period from the moment of their occurrence. The existence of force majeure is confirmed by the relevant certificate of the Chamber of Commerce and Industry of Ukraine or another competent body.

If force majeure circumstances last for more than 30 (thirty) consecutive calendar days, either Party has the right to terminate the Agreement unilaterally by notifying the other Party. Funds paid for unfulfilled obligations are subject to refund in accordance with the Carrier's rules and the terms of this Agreement.

The Agent processes personal data of the User and Passengers in accordance with the Law of Ukraine "On the Protection of Personal Data" No. 2297-VI, the EU General Data Protection Regulation (GDPR) 2016/679 and the Privacy Policy available on the Site.

By placing an Order, the User consents to the processing of personal data (their own and those of Passengers on whose behalf the Order is placed) for the purposes of performing this Agreement, transferring data to Carriers to provide transportation Services, processing payments, informing about Order status and complying with legal requirements.

The User guarantees that they have obtained the consent of Passengers (if they place an Order on their behalf) to the processing of their personal data on the terms specified in the Privacy Policy, and has informed them of the terms of this Agreement.

Detailed information on the categories of processed data, storage periods, rights of personal data subjects and procedure for their exercise is set out in the Privacy Policy, which is an integral part of this Agreement.

The Agent takes reasonable organizational and technical measures to protect personal data from unauthorized access, loss, alteration or disclosure.

All intellectual property objects posted on the Site (program code, design, texts, graphics, logos, photographs, videos, databases) belong to the Agent or are used by it under relevant licenses and are protected by Ukrainian law and international treaties on the protection of intellectual property.

Trademarks, names and logos belong to their respective rights holders and are used by the Agent under partnership agreements for the purpose of identifying routes on the Site.

The User is prohibited from: copying, modifying, distributing or using Site materials for commercial purposes without the Agent's written consent; using automated means to collect data from the Site (parsers, scrapers, etc.); creating derivative products based on the Site; removing or modifying copyright and trademark protection signs.

If a violation of intellectual property rights is detected, the Agent has the right to demand cessation of the violation, compensation for damages and application of other legally permitted means of protection.

All disputes arising from or in connection with this Agreement shall be resolved by the Parties through negotiation and pre-trial settlement. A User having claims is obligated to send a written statement to the Agent at info@soloway.com.ua or through the support service. The Agent undertakes to consider the claim and provide a response within no more than 30 (thirty) calendar days.

In case of failure to reach an agreement out of court, the dispute shall be considered in the competent court at the Agent's location in accordance with applicable Ukrainian law.

The relations of the Parties under this Agreement are governed by the law of Ukraine.

If any provision of this Agreement is found invalid or unenforceable, this does not affect the operation of other provisions of the Agreement.

The primary language of this Agreement is Ukrainian. Translation into English and other languages is provided exclusively for the User's convenience. In case of discrepancies between language versions, the Ukrainian version shall prevail.

This Agreement is public and is posted on the Site. The current version of the Agreement is binding on all Site Users.

Agent's details:

Name: Sole Proprietor Zaritskyi Vitalii Anatoliyovych

Website: https://soloway.com.ua

Email: info@soloway.com.ua

Support phone: +380 97 830 38 38