SoloWay
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Bus tickets
Frequently Asked Questions
Frequently Asked Questions
Pick a category or use the search to quickly find an answer.
Search & trips
Purchase & booking
Payment
Baggage & extras
Refunds
Discounts & promo codes
Account & orders
Support & carriers
Search & trips
How do I find the trip I need?
Where can I travel?
What does the “from” price in the calendar mean?
Why are prices shown in different currencies (₴, €, Kč)?
Why can some trips only be booked and not bought online?
Purchase & booking
What’s the difference between “Buy online” and “Book”?
Can I order a ticket without registering?
What details are required to place an order?
Can I buy several tickets in one order?
How will I receive my ticket after payment?
Payment
What payment methods are available?
Is it safe to pay on the site?
What currency is payment processed in?
Money was charged but the ticket didn’t arrive. What should I do?
Baggage & extras
How much baggage can I bring?
How do I add extra baggage?
What are additional services?
Refunds
How do I return a ticket?
How much will I get back?
When will I get my money?
Can I cancel a booking with payment on the bus?
What happens if the carrier cancels the trip?
Discounts & promo codes
Are there child or senior discounts?
How do I apply a promo code?
What is the online-purchase discount?
Account & orders
How do I register or sign in?
How do I reset my password?
Where can I see my tickets and history?
Support & carriers
Is SoloWay a carrier?
How do I contact support?